Return and Refund Policy

1. Go to the contact page. Enter your name & email. In the subject box write return request in the subject line. Include your order number and reason for return in the message.
2. Upon completion, one of our customer service representatives will contact you with a return label that you can print at home. 

• Within 30 days of order date * Exclusions Apply
• In original condition
• Unwashed and unworn
• With tags and in original packaging

Non-returnable items:

• Gift cards
• Items in sale/clearance section
• Items marked FINAL SALE
• Items marked for BOGO sales are FINAL SALE
• Doorbusters
• Seasonal Items

Damaged items MUST be reported within 3 days of receiving the goods to contact@joandcloboutique.com, no exceptions.

If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.

• No restocking fees
• A return shipping label and instructions will be provided when your return is approved. We provide you with a return label at $5 and it will be deducted from your total refund amount.
• Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to a $5 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
• Packages sent back without using our provided shipping label and using our return center will delay your return process 15+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days. We will also notify you of the approval or rejection of your refund via email. Note: Some cards and banks have even longer processing times.
• Refunds are issued back to the original form of payment(s).
• Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

1. Pack all the returned items, along with a packing slip securely in a box. You can use the box items arrived in or another box if you prefer.
2. Affix the provided shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:
   
   Jo and Clo Boutique
   ATTN: RETURNS DEPT
   8325 fm 1388
   Kaufman, TX, 75142, USA

Please allow 10 business days to process all returns. Once approved, you will be notified via email and the refund will be credited to your original form(s) of payment.